Refund policy

Shipping, Returns & Exchanges

Shipping Charges
Shipping and handling rates vary based on the product, its size and volume, the packaging used, and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.

Returns & Exchanges
We want you to love what you purchase, but if something isn’t right, do let us know.

For All Returns:
Please contact us (hello@shopthuli.com) to initiate a return. We accept returns within 21 days of shipment. 

Returned merchandise must be unworn, unwashed, undamaged, clean, and have the original tags still intact.

Exchanges for orders in the US are free.

Shipping/restocking charges for returns are $10 and are not credited unless there is a defect in the merchandise.

International orders are final sale and cannot be returned or exchanged.
Cost of shipping, including upgraded shipping, is not eligible for a refund.

Permanent markdowns (items from our Sale page) can only be returned for store credit or an exchange.

During sitewide sales, we accept returns for a full refund to the original form of payment, except for items from our Sale page.

Items purchased at popups or sample sale are final sale and not eligible for return or exchange.

If possible, please ship your return back to us in its original packaging. We will accept returns in other packaging as long as the product is protected from damages during transit.

Refunds
Refunds are processed back to your original mode of payment once we have received the order back and the refunds are processed within 14 business days from the date of return order.

Afterpay Returns: For details on returns when using Afterpay, please refer to Afterpay’s policy on returns.

Shipping of Products
All orders are processed from our own warehouse in Westwood, NJ, USA. Orders will be delivered to the shipping address mentioned at checkout.

Tracking Package
Orders that have been processed and shipped can be tracked via the consignment/tracking number on the shipping agency's website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order status on our website, from the "Order Status" link under "Customer Assistance" in the website footer.

Address Changes: Please email hello@shopthuli.com to edit your address. We are only able to edit your address if your order has not yet shipped.

Modes of Payment
We accept all major debit and credit cards (including Visa, Mastercard, and Amex), ShopPay, Paypal.

For any questions, feel free to contact us at hello@shopthuli.com.